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From the Answer reviews page, you get an overview of the reviews left on the selected location listing. Once again, you can filter by actions and rating to easily find what you are looking for when multiple reviews have been left on the page. Two actions can be performed by clicking on the three dots appearing on the right side of the table: indicate to LOCALTRAC no action is required for this review or view the review in details and answer.
When clicking on View and answer, you can see the complete review and you now have the option to answer by clicking on Reply.
If you want to use templated answers, you can access them by the dropdown menu left of the answering box. Otherwise, you can write directly in the answer box.
Once you have an answer in the box, click on Answer to post online.
Note that for every review you answer from LOCALTRAC, the platform will display your name as the person who answered:
But once on Google, the review will always show with "Response from the owner":
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From the Answer reviews page, click on the SEE ALL REVIEWS button to visualize all reviews related to your account. You will be redirected on the All Reviews page where you can view all answered and unanswered reviews left for all your locations. You can filter the results with the items listed below :
You can make the following actions by clicking on the icons below:
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