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In this article you will learn how to post questions, then how to answer questions received by your customers using the Questions and Answers tool.

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Google Questions and Answers Policies

Before creating questions or posting answers please take notice of some of the below restrictions that Google feature policies does not allow.

  • Don’t add Links
  • Do not add Phone Numbers
  • Do not add email addresses



How to access Questions and Answers?

  1. From the left menu, open the Tools section.
  2. Access the Questions and answers option.

How to post a question?

You can post a question on a Google My Business location page to start a conversation.

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Users can post questions and answers to your local Google My Business pages. You can manage responses and the conversation.


  1. From the Questions and answers page, you will see the questions posted by users. Click on the questions available in your account.
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  2. Select the question for which you wish to publish an answer.
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  3. Click on Reply, write your answer and click on Answer.
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  4. IMPORTANT NOTE: never use a URL in your answers. Google does not accept URLs in the answers and will block it from being published.


Add a notification for Questions left on your Google My Business pages

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