Questions and answers

In this article you will learn how to post questions, then how to answer questions received by your customers using the Questions and Answers tool.

How to access Questions and Answers?

1. From the left menu, open the Tools section.
2. Access the Questions and answers option.
   
   

How to post a question?

You can post a question on a Google My Business location page to start a conversation.

1. Click on ADD A QUESTION.
   
   

2. Select the location name for which you want to publish the question.
   
3. Enter you question. 
4. Click on Save.
   

How to answer a question submitted by an user?

Users can post questions and answers to your local Google My Business pages. You can manage responses and the conversation.

1. From the Questions and answers page, you will see the questions posted by users. Click on the questions available in your account.
   
2. Select the question for which you wish to publish an answer.
   
   
3. Click on Reply, write your answer and click on Answer.
   
   
4. IMPORTANT NOTE: never use a URL in your answers. Google does not accept URLs in the answers and will block it from being published.

Add a notification for Questions left on your Google My Business pages

As a LOCALTRAC user, you can add a notification to be warned when a new question or answer is posted online.

1. Click on the burger menu, top right of the page and select My profile
   
2. In the Notification section, click on Add notification
   
3. Select if you wish to receive by email or only by system alert. From the dropdown, select Questions.
   
4. From the different options, select why you would want to receive a notification (New question, New answer, Updated question, Question deleted, Answer deleted, etc.) and click ADD.