Three levels of roles are available in the platform: - Account: allows user to see all business / head offices and their respective locations. All businesses must be assigned to this account.
- Business: allows user to see all locations associated to the business.
- Location: allows user to see one location associated to the business. Access to more than one location is also possible.
Each level is associated to roles granting the permissions below: | PERMISSIONS / ROLES | Admin | Editor | Reputation Review manager | Read-only |
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| View dashboard | X | X | X | X | | View locations list | X | X |
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| | Create new location | X |
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| | Update location information | X | X |
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| | View incorrect listings | X | X |
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| | Manage incorrect listings | Account admin only |
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| | View available directories list | X | X | X | X | | View reviews | X | X | X |
| | Answer reviews | X |
| X |
| | View performance and reviews reports | X | X | X | X | | View current session's user profile | X | X | X | X | | View all users profile | X |
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| | Create users | Account admin only |
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