This article will show you how to create and use templated answers. Those templated answers will be available for you or your team when you wish to answer a review. Those templates can be available to all reviews or only for some reviews with filters assigned to them.
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How to create a templated answer
- Click on Ajouter un gabariton Add a template.
- Name your template.
- Write your answer in both French and English.
LOCALTRAC automatically detects the review language in order to publish your answer in the appropriate language. - Once answers are complete, click on ADD to save your template.
This template will be available to all users within your account.
- By default, templates are available for all reviews. it is however possible for you to apply your created filters to your templates making them only available for the reviews within those filters. Click on the Associated filter box.
- A dropdown menu with your available filters will show.
- Click on the filter you wish to associate to this template.
How to update you answer template
- Click on the 3 dot menu and select Edit or double-click on the template you wish to update.
- The Edit screen of your template will open and works the same way as the template creation.
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