In this article you will learn how to post questions, then how to answer questions received by your customers using the Questions and Answers tool.
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Google Questions and Answers Policies Before creating questions or posting answers please take notice of some of the below restrictions that Google feature policies does not allow.
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How to access Questions and Answers?
- From the left menu, open the Tools section.
- Access the Questions and answers option.
How to post a question?
You can post a question on a Google My Business location page to start a conversation.
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Users can post questions and answers to your local Google My Business pages. You can manage responses and the conversation.
- From the Questions and answers page, you will see the questions posted by users. Click on the questions available in your account.
- Select the question for which you wish to publish an answer.
- Click on Reply, write your answer and click on Answer.
- IMPORTANT NOTE: never use a URL in your answers. Google does not accept URLs in the answers and will block it from being published.
Add a notification for Questions left on your Google My Business pages
As a LOCALTRAC user, you can add a notification to be warned when a new question or answer is posted online.
- Click on the burger menu, top right of the page and select My profile
- In the Notification section, click on Add notification
- Select if you wish to receive by email or only by system alert. From the dropdown, select Questions.
- From the different options, select why you would want to receive a notification (New question, New answer, Updated question, Question deleted, Answer deleted, etc.) and click ADD.
