Three levels of roles are available in the platform:
- Account: allows user to see all business / head offices and their respective locations. All businesses must be assigned to this account.
- Business: allows user to see all locations associated to the business.
- Location: allows user to see one location associated to the business. Access to more than one location is also possible.
Each level is associated to roles granting the permissions below:
| PERMISSIONS / ROLES | Admin | Owner | Manager | Editor | Social | Viewer |
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| View dashboard | X | X | X | X | X | X |
| View locations list | X | X | X | X |
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| Create new location | X | X |
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| Update location information | X | X | X | X |
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| Propagate | X | X | X | X |
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| Delete a location | X |
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| View incorrect listings | X | X | X | X |
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| Manage incorrect listings | X |
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| View available directories list | X | X | X | X | X | X |
| View reviews | X | X | X | X | X |
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| Answer reviews | X | X | X |
| X |
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| View performance and reviews reports | X | X | X | X | X | X |
| View current session's user profile | X | X | X | X | X | X |
| View all users profile | X |
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| Create users | X |
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| Manage notifications - Reviews | X | X | X | X | X |
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| Manage notifications - Answered reviews | X | X | X | X | X |
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| Manage notifications - Performance report | X | X | X | X | X | X |